Using contextual inquiry and work modeling to improve the processes and information flows within an organization.
Date: Fall 2008
Teammates: Ashwin Bonde, Alissa Centivany, Matthew Piper, Xiaoli Ma
Client: Survey Sciences Group, LLC
Course: SI 501: Contextual Inquiry and Project Management
My role: All group work was done collaboratively, except for the Swimming Lane Diagram, which was an individual assignment.